Northflo support is run by real humans who understand reselling. Not chatbots. Not scripted responses. Just proper help when you need it.
Ways to get support
Email support
Email support@northflo.com. We respond within 24 hours on business days, with most issues resolved on the first response.
In-app messenger
Once you have an account, use the chat bubble in your Northflo dashboard for a direct line to the support team.
Help centre
Browse setup guides, troubleshooting, and feature explanations at help.northflo.com.
Book a call
Growth, Pro, and Enterprise customers can book a support call when text-based support is not enough.
When to expect a response
Founding members and Priority plans: within 4 hours on business days, and within 12 hours on evenings and weekends.
Growth: within 12 hours on business days. Standard: within 24 hours on business days. Enterprise: a custom SLA and dedicated account manager.
For platform outages that affect your ability to sell, email support@northflo.com with “EMERGENCY” in the subject line.
What we help with
We help with getting started, marketplace connections, inventory, photography, AI listing generation, multi-platform publishing, auto-delist, analytics, billing, account questions, bugs, feature requests, data export, and account deletion.
We can provide limited guidance on marketplace-specific issues and general reselling practices. We do not provide legal, tax, accounting, or marketplace-policy advice.
Help us improve Northflo
Report bugs to support@northflo.com with what happened, steps to reproduce, screenshots, and browser details. Share product ideas at feedback@northflo.com — every request is read.
General support: support@northflo.com · Sales: sales@northflo.com · Privacy: privacy@northflo.com · Security: security@northflo.com · Partnerships: partnerships@northflo.com · Legal: legal@northflo.com
Support hours are 9am–6pm GMT, Monday to Friday, with emergency support available 24/7.